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All You Need to Know About TeckHub

At TeckHub, we understand that you may have questions about our services, processes, and support. To make things easier, we’ve compiled answers to the most common queries we receive.

Company & Credentials

Q1. Who are you and what makes your team unique?

We are a Pakistan-based team of AI and tech infrastructure experts with global project experience. Our specialists have worked with multinational companies and in diverse regions, bringing world class solutions to local and international clients.

Q2. Are your solutions compliant with international standards?

Yes. All our solutions are delivered in compliance with Pakistani laws, ISO 9001 (Quality Management), ISO 27001 (Information Security), ISO 31000 (Risk Management), and GDPR for data privacy.

Q3. What industries have you worked in?

We have delivered projects in public health, transportation, agriculture, industrial R&D, surveillance & security, govt sector, retail chains, banks, telecommunication, and enterprise data management for clients in Pakistan, the Middle East, and beyond.

Q4. Do you have corporate social responsibility (CSR) initiatives?

Yes. We actively support the Thalassemia Foundation, Red Crescent, and Green Planet initiatives as part of our commitment to community welfare and environmental sustainability.

Tech Infrastructure & Support

Q1. What hardware and infrastructure brands do you specialize in?
We have leading global experts in HPE, Dell, Brocade, and VMware implementation, troubleshooting, and optimization.
Q2. Do you provide nationwide support in Pakistan?
Yes. Being a homegrown company, we cover A–Z of Pakistan for service, maintenance, and troubleshooting of data centers, storage systems, and backup infrastructure.
Q3. What kind of tech infrastructure services do you offer?
We provide sales, installation, maintenance, SLA-backed support, troubleshooting, performance optimization, inventory management, and hardware lifecycle management.
Q4. Can you handle critical, high-availability environments?
Yes. We design and maintain mission-critical infrastructures with 24/7 service level support, meeting Next Business Day (NBD) or custom SLA commitments.

AI Integration & Innovation

Q1. What kind of AI solutions do you provide?
Our AI expertise covers Agentic AI & advanced language models (like ChatGPT), predictive analytics, autonomous transportation systems, AI-driven surveillance with drone-ground networks, scientific & industrial AI, and big data management handling exabytes of data.
Q2. Can your AI systems integrate with our existing infrastructure?
Absolutely. We specialize in seamless integration with existing hardware and software ecosystems, ensuring minimal downtime and optimized performance.
Q3. Have you worked on real-world, large scale AI projects?
Yes. Some of our key projects include early disease detection for the Ministry of Health (Middle East), harvest prediction under national RDI programs, and healthcare data analytics compliant with JCIA and CEC standards.
Q4. How do you ensure AI solutions are ethical and unbiased?
We follow ISO/IEC AI ethics guidelines, run bias audits, and maintain transparent model governance. We also align with GDPR principles for data fairness and accountability.

Data Privacy, Security & Compliance

Q1. Are your solutions GDPR compliant?

Yes. We ensure all AI, analytics, and infrastructure solutions follow GDPR guidelines for personal data handling, storage, and processing — whether data resides in Pakistan or abroad.

Q2. How do you handle sensitive data?

At TeckHub.pk, we ensure the highest level of protection for sensitive data by following internationally recognized standards, including ISO/IEC 27001 for information security, ISO/IEC 20000 for IT service management, GDPR compliance for data privacy, and SOC 2 Type II controls for security and confidentiality. Our quality assurance processes include rigorous encryption checks, access control audits, penetration testing, and compliance reviews, ensuring that all data is handled securely, reliably, and in full alignment with global best practices.

Q3. Do you offer Service Level Agreements (SLAs)?

Yes we do 24/7 and NBD SLA’s. in exceptional circumstances and in line with our ethical delivery policy we do cater clients special needs if any with mutual agreement.

Q4. What is your commitment to environmental sustainability?

TeckHub is committed to sustainable operations following ISO 14001 Environmental Management and ISO 50001 Energy Management standards . We also adhere to R2 (Responsible Recycling) best practices for safe and ethical e-waste management . As a proud supporter of Clean Green Pakistan initiative our approach ensures responsible technology lifecycle management aligned with global and local sustainability goals.

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